Complaint Procedure

Making a complaint

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulators, the FCA and IVASS.

A complaint can be made in writing, by telephone or in-person.

Complaints should be directed to your usual MAG Spa UK Branch contact in the first instance.

Alternatively, you can address your complaint to